Refund and Cancellation Policy
Course Drops, Swaps, Refunds, and Our Audit Policy
Need to make a change to your school schedule?
We have recently made some changes to our drop, swap, and refund policies to increase our ability to serve you with more flexibility and ease.
These following policies are applicable to our live-online courses only. There are no refunds for independent study courses.
Refund Policy
Refunds for course drops
You may drop a course and receive a full refund minus a $75 drop processing fee—if you do this before your course drop deadline. Here is the timeframe for dropping:
-
To submit a drop or swap request, please contact your Admissions advisor.
Live-Online
You must drop the course prior to the start of the second session for a full refund minus the drop processing fee. If you register for a course on or after the second session, no refunds will be available.
You may swap to a later course date provided your drop does not impact the enrollment minimum for the course. Only one swap is allowed per course registration.
Independent Study
You must drop the course prior to receiving your login information to receive a full refund minus the drop processing fee. After you receive your login information, there is no available refund.
Independent study courses must be completed within 28 weeks of enrollment. Enrollment extensions are allowed in three months increments at a $100 fee for the first extension and $250 fee for each subsequent extension.
Non-Refundable Fees
Registration fees, certificate and award application fees, and special requests are non-refundable. All refunds are put on student account toward future enrollment, unless otherwise requested.
Exceptions to policy
If the refund deadline for a course has passed, a petition for exception may be submitted. It must be supported by special circumstances such as a personal or family illness, injury, or hospitalization. Proper documentation of the special circumstance is required. Virtanza reserves the right to approve or deny any such request.
-
To request an exception, please contact your Admissions representative.
Course cancellations
Virtanza may have to cancel, postpone or combine courses, programs, and/or change instructors without notice.
Why we have this policy
Virtanza is a self-supporting organization and we take your enrollment into account when deciding whether to run a course. We do not receive state funds to support our professional development programs. This policy is necessary for us to maintain the lowest possible fees for all students.
